Foundation 2 Crisis Services Expands Mobile Crisis Outreach in  Dubuque and Surrounding Counties


Starting July 1, Foundation 2 Crisis Services will provide Mobile Crisis Outreach (MCO) services in Dubuque County. MCO offers critical in-person counseling for individuals dealing with crises such as suicidal ideation, grief or loss, and family conflicts. 

Mobile Crisis Outreach services in Dubuque County were previously provided by Hillcrest Family Services.  

Foundation 2 Crisis Services remains dedicated to working in partnership with Hillcrest Family Services, which offers a broad spectrum of mental health services in the area including Dubuque’s Access Hub, the A New Day Clinic. This collaboration ensures a holistic approach to mental health care, addressing the community’s diverse needs.  

“Hillcrest backs Foundation 2’s new mobile crisis outreach contract in Dubuque, complementing their established call dispatch and co-responder systems for behavioral health crisis care. These systems are crucial for guiding individuals in crisis to appropriate care, alleviating strain on hospitals and law enforcement over-burdened with handling non-criminal and non-medical emergencies,” said Mike Fidgeon, President and CEO of Hillcrest Family Services. 

The MCO expansion builds on the existing partnership with the Dubuque Police Department and the Dubuque County Sheriff’s Office to implement the co-responder model, providing immediate, on-the-scene support to individuals experiencing crises. Foundation 2 provides MCO services in several surrounding counties to Dubuque, including Jackson, Jones, and Delaware. 

“We have a great deal of respect for the work Foundation 2 Crisis Services does in the MCO arena and are excited to see the service they can provide for Dubuque County. They are a solid law enforcement partner that we also utilize for our Law Enforcement Liaison program. Foundation 2 is flexible in their operations and works diligently to meet the needs of individuals in crisis,” said Sheriff Joseph Kennedy of Dubuque County. 

Beginning July 1, MCO services will be available in-person from 6 am – 6 pm and support will be provided via telehealth 24/7. Counselors will respond in teams of two using unmarked vehicles to ensure client privacy and reduce stigma around mental health and crisis services response. There are no age, income, or insurance requirements. MCO services are free, confidential, and will be available 24/7. To access mobile crisis outreach services for you or a loved one in need, call Your Life Iowa at 855-581-5111. Additional crisis and peer support is offered at the A New Day Walk In Clinic between 8AM-6PM Monday through Friday at 2505 Wilbricht Lane, Dubuque, Iowa. 

“We are committed to maintaining the highest standards of care, ensuring that a significant percentage of our clients remain in their communities and receive the support they need,” said Emily Blomme, CEO of Foundation 2 Crisis Services.  

Foundation 2 Crisis Services provided 2,870 MCO dispatches in 11 counties between July 1, 2022 and June 30, 2023. During that time, 86% of Foundation 2’s Mobile Crisis Outreach dispatches were stabilized in the community, avoiding a higher level of care like hospitalization or jail. 

About Foundation 2 Crisis Services: Foundation 2 Crisis Services is a non-profit organization headquartered in Cedar Rapids, Iowa. They provide a continuum of crisis intervention and prevention services to people in distress. Services include a crisis hotline, mobile crisis outreach, support groups, and more, aimed at reducing the impact of mental health crises and promoting community well-being.

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