Delay in Processing Payments for City of Dubuque Utility Bills

Due to a temporary work from home policy implemented for City of Dubuque employees, the Utility Billing Department has been unable to process utility bill payments since Tuesday, March 24. The City estimates an approximate two-week delay in posting payments to accounts.

During this time, utility bills will continue to be issued. As a result, any accounts that submitted payment online through WaterSmart, by mail, by phone, via the City Hall drop box, or through a bank or other third party vendor on or after Tuesday, March 24, will receive next month’s bill without the previous month’s payment deducted from the total amount due. The City estimates approximately 10,000 accounts will be impacted.

If your last payment is not reflected on your current utility bill, please pay only what you owe for the current month. Your payments will be processed and posted to your account as soon as possible, and the issue is expected to be resolved by the next billing cycle. No late fees will be applied. Also note, as of March 20, water shut offs and disconnection notices have been temporarily suspended.

For questions or more information, please contact the City of Dubuque Utility Billing Department at 563.589.4144 or utilityb@cityofdubuque.org.